Terms of Service

AGREEMENT TO OUR LEGAL TERMS

Welcome to Vostome, a brand operated by ECOMG LLC ("Company," "we," "us," or "our").

These Legal Terms ("Terms") govern your use of our website, https://vostome.com/ (the "Site"), and any related services or products that link to these Terms (collectively, the "Services").

By accessing or using our Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not accept all of these Terms, please do not use our Services.

You may contact us with any questions by emailing support@vostome.com or calling us at +18434298925. We aim to respond within 24 hours during our standard business hours: 9:00 AM to 5:00 PM EST, Monday to Friday.

We may occasionally update these Terms due to legal, technical, or operational changes. When we do, we will notify you through the Site or via the contact information you’ve provided. Your continued use of the Services after changes become effective means you agree to the updated Terms.

Our Services are intended for users who are at least 18 years of age. If you are under 18, you may not use or register for our Services.

We recommend saving or printing a copy of these Terms for your records.

1. OUR SERVICES

Our Services are designed for use in regions where doing so is legally permitted. If you access our Services from a location that imposes specific legal or registration requirements, you do so at your own discretion and are responsible for ensuring your use complies with any local laws.

Please note: our Services are not designed to meet the requirements of specialized regulatory frameworks such as HIPAA, FISMA, or the Gramm-Leach-Bliley Act (GLBA). If your business operates under any of these, or similar compliance obligations, our Services may not be a suitable fit.

2. INTELLECTUAL PROPERTY

Everything you see on our platform, including code, content, features, visuals, audio, layouts, and branding, is either owned by us or licensed for our use. This also includes our name, logo, and other trademarks.

These materials are protected under intellectual property laws in the U.S. and internationally. We provide them "as-is" solely for your personal, non-commercial use.

We grant you a limited, non-transferable, non-exclusive, and revocable license to:

• Access and use the Services;
• Download or print parts of the content you’re allowed to access for personal use only.

Unless we explicitly say otherwise or give you written permission, you may not copy, modify, distribute, display, publish, or use any content, code, or branding from our Services for commercial purposes.

If you wish to request permission for commercial use, please email us at support@vostome.com. If granted, proper attribution must be given, and all copyright notices must remain intact.

Any rights not explicitly given to you remain with us. Unauthorized use of our content or trademarks may result in immediate termination of your access and possible legal action.

3. YOUR SUBMISSIONS

Before submitting any content through our Services, please review this section carefully alongside our "Prohibited Activities" policy.

When you send us feedback, suggestions, questions, or any other content (“Submissions”), you grant us full rights to use, modify, and share that content however we see fit, including for commercial purposes—without needing to credit or compensate you.

By submitting content, you confirm:

• The content is either your original work or you have the rights and permissions to share it.
• Your submission doesn’t contain confidential or sensitive information.
• You take full responsibility for anything you upload or send through our Services.

You also agree to hold us harmless from any legal claims or damages that arise from your submissions, including violations of intellectual property rights or applicable laws.

4. USER COMMITMENTS

By using our Services, you confirm that:

• You have the legal authority and capacity to agree to these terms.
• You are not considered a minor where you live.
• You won’t use bots, scripts, or any automated tools to access or interact with the Services.
• You won’t use the Services for any unlawful or unauthorized purpose.
• You will comply with all applicable laws and regulations while using our platform.

If any information you provide is false, misleading, outdated, or incomplete, we reserve the right to suspend or terminate your account and restrict your access to our Services, either partially or fully without notice.

5. PRODUCTS

We do our best to accurately present our products, including their colors, features, and specifications. Still, we can’t guarantee that every detail will be perfectly represented. Colors, in particular, may appear differently depending on your device screen or settings.

Product availability may vary and can change without warning. We may update, remove, or stop offering any product at any time. Prices are also subject to change without notice.

6. PURCHASE & PAYMENTS

Please view our Billing Terms & Conditions policy for information about purchase and payments.

7. RETURN & REFUND POLICY

Please read our Return & Refund policy prior to placing any order.

8. PROHIBITED ACTIVITIES

Our Services are intended for personal use only. Using them for business or commercial purposes is not allowed unless we’ve given you written permission in advance.

By accessing or using the Services, you agree not to:

• Collect or organize data, content, or information from the Services to build a database, archive, index, or similar collection without our prior written approval.
• Mislead us or others, especially in attempts to access account credentials or sensitive information.
• Try to bypass, disable, or tamper with any security features or usage restrictions built into the Services.
• Speak about us or the Services in a knowingly false or harmful way that could damage our reputation.
• Use data from the Services to harass, abuse, or threaten others.
• Abuse our support channels or submit false complaints or misconduct reports.
• Use the Services in any way that violates local, state, or international laws.
• Link to or embed our Services on other websites without permission.
• Upload or distribute malware, viruses, or any code meant to harm, disrupt, or interfere with the Services, including spam or excessive messaging.
• Use automated tools (like bots or scripts) to interact with the Services unless you're using a standard web browser or search engine.
• Remove copyright, trademark, or ownership notices from any content.
• Impersonate someone else or use another person’s details or credentials.
• Post content that secretly tracks or gathers information, such as spyware, pixels, or tracking scripts.
• Attempt to overload, disrupt, or interfere with our servers, systems, or networks.
• Harass or threaten our team or partners who help deliver the Services.
• Bypass access controls or security protocols, or reverse-engineer, modify, or disassemble any software or code that powers the Services.
• Develop or use tools, apps, or systems that interact with the Services automatically, unless they comply with our published APIs or are used through common browsers and search engines.
• Use someone else to place orders or act on your behalf unless explicitly permitted.
• Create fake accounts or collect personal information (like usernames or email addresses) to send unsolicited content or promotions.
• Use the Services in any way that interferes with our business operations or supports commercial activity without authorization.

9. USER GENERATED CONTRIBUTIONS

While most users will not be posting directly to our Services, there may be occasions where you're allowed to submit, share, display, or send content to us such as written text, suggestions, images, videos, audio clips, or other materials (“Contributions”). These submissions may appear publicly or be shared across different platforms. By submitting anything to us, you agree it may be handled in line with our Privacy Policy.

When submitting a Contribution, you confirm that:

• You own the content or have full rights and permissions to share it with us and allow others to use it as permitted in these terms.
• Your content does not infringe on any copyrights, trademarks, patents, moral rights, or trade secrets.
• Any identifiable individuals featured in your content have provided written permission for their inclusion.
• Your submission is accurate, not misleading, and doesn’t contain false information.
• You are not using the content to advertise, promote, or send unsolicited communications like spam or chain messages.
• Your contribution is respectful, appropriate, and does not include anything defamatory, abusive, hateful, harassing, threatening, obscene, or violent.
• Your content complies with all applicable laws and does not violate anyone’s privacy, especially with regard to minors or protected groups.
• You do not include discriminatory language or remarks based on race, gender, nationality, disability, or sexual orientation.
• You are not linking to or sharing content that promotes illegal behavior or violates these terms.

We reserve the right to remove any contribution that violates these guidelines and may suspend or restrict access to the Services in response to repeat or serious violations.

10. CONTRIBUTION LICENSE

By submitting any content, suggestions, or feedback through our Services, you allow us to access, store, process, and use that information in accordance with our privacy policy and your selected preferences.

If you share feedback or ideas, you give us permission to use that input for any purpose, including improvements to our Services, without compensation or acknowledgment. You retain full ownership of your contributions and any related intellectual property, but by submitting them, you agree not to hold us liable for any outcomes related to their use.

You are solely responsible for your contributions. If your content results in any claims or legal disputes, you agree to defend and hold us harmless.

11. GUIDELINES FOR REVIEWS

If the Services allow you to post reviews or ratings, we ask that you follow a few simple principles to ensure fairness and respect:

• Base your review on direct, personal experience.
• Avoid offensive, discriminatory, or hateful language.
• Do not post anything illegal or reference criminal behavior.
• Refrain from promoting competing businesses or posting with a conflict of interest.

We reserve the right to reject, or remove any review at our discretion. However, we are not obligated to monitor or moderate user reviews, even if others find them offensive or inaccurate. Reviews reflect the opinions of the users, not our company or affiliates. We are not responsible for any damage or loss that might result from them.

By submitting a review, you give us a global, royalty free license to use, publish, display, translate, adapt, or distribute your review in any format. This license is perpetual and transferable.

12. THIRD PARTY WEBSITES & CONTENT

Our Services may include links to third party websites or feature content provided by external sources, such as articles, graphics, videos, or software. These third party platforms are not under our control, and we do not review or guarantee their accuracy, security, or reliability.

Any inclusion of third party links or resources is for convenience only and does not imply endorsement. If you choose to interact with or provide information to these websites, you do so entirely at your own risk.

We recommend reviewing their terms and privacy policies before engaging or making a purchase. Any transaction or interaction with a third-party platform is strictly between you and the external party, we are not responsible for issues arising from those dealings.

By accessing third-party services through our platform, you agree that we are not liable for any loss, damage, or disputes that may result. You also agree to indemnify us for any claims connected to your use of those external services.

13. MANAGING THE SERVICES

We reserve the right, but are not obligated to take the following steps to help protect the integrity of the Services:

• Monitor activity on the platform to identify potential violations of these terms
• Take action against users who break the law or violate these terms, including reporting them to authorities
• Restrict, suspend, or disable access to any part of the Services, using technical means if needed

We may take these actions at our sole discretion and are not required to provide notice or justification.

14. PRIVACY POLICY

Protecting your personal information is important to us. Please review our privacy policy to understand how we collect, use, and protect your data. By using the Services, you agree to the terms in that policy, which is considered part of these legal terms.

Note: Our Services are hosted in Canada. If you access them from outside Canada, you consent to your information being transferred and processed there in accordance with our Privacy Policy.

15. TERMINATION

These terms remain in effect for as long as you use our Services. We may restrict or deny your access at any time and for any reason, including but not limited to violations of these terms or applicable laws. This may include blocking your IP address or removing your account, with or without prior notice.

If your account is terminated, you may not create a new one using your name, a third party’s name, or a false identity, even on behalf of someone else.

Depending on the nature of the violation, we may also pursue additional legal remedies, including civil or criminal proceedings.

16. CHANGES & SERVICES INTERRUPTIONS

We may change, update, or remove parts of the Services at any time, for any reason, and without prior notice. This includes adjusting features, pricing, or even pausing or discontinuing the Services entirely. While we aim to keep things running smoothly, we’re not obligated to keep all content current or to maintain access without interruption.

From time to time, you may experience downtime due to technical issues, maintenance, or other unforeseen circumstances. We reserve the right to suspend or modify access at our discretion and are not liable for any losses or inconvenience this may cause. These terms do not guarantee ongoing support, updates, or bug fixes.

17. GOVERNING LAW

These terms, and how you use the Services are governed by the laws of the United States. If there’s ever a legal dispute, it will be handled according to U.S. law, regardless of where you’re located.

18. DISPUTE RESOLUTION

Informal Resolution First

Before either of us takes formal action over a disagreement related to these terms ("Dispute"), we agree to try resolving it informally. This means you or we must provide written notice of the issue and then engage in good-faith discussions for at least 30 days before moving forward with arbitration or legal steps.

Binding Arbitration

If we can’t resolve the matter informally, the Dispute will be settled through final and binding arbitration—unless one of the exceptions listed below applies. By agreeing to this, both sides waive the right to go to court or have a jury trial.

Arbitration will follow the Commercial Arbitration Rules (and, if applicable, the Supplementary Procedures for Consumer-Related Disputes) of the American Arbitration Association (AAA), which you can find on their website. Fees will be handled according to AAA Consumer Rules, and if the arbitrator finds them excessive, we’ll cover them.

The process may take place via phone, online, written submission, or in person, depending on what works best. The arbitrator will give a written decision, and if both parties request it, reasons will be included. Arbitration will take place in Wyoming unless the law or AAA rules require otherwise. Court involvement is allowed only in limited circumstances, such as enforcing or challenging an arbitrator’s decision.

If the matter ends up in court, it must be filed in a state or federal court located in Wyoming. Both sides agree to the jurisdiction of those courts and waive objections about location.

Please note: These terms are not governed by UCITA (Uniform Computer Information Transaction Act) or the United Nations Convention on Contracts for the International Sale of Goods.

All claims must be brought within one (1) year of the incident that gave rise to the dispute. If any part of this section is found invalid, the rest still applies, and that issue may be handled in court instead.

Limitations on Arbitration

Arbitration will only apply to your individual dispute with us. To the fullest extent allowed by law:

• Arbitration must be done individually, not as a group or class action.
• You cannot bring a claim that represents others or the public.
• Cases cannot be bundled with other disputes.

Exceptions to Arbitration

Some issues don’t fall under these informal and arbitration rules. These include:

• Disputes involving intellectual property rights;
• Allegations of theft, data misuse, or unauthorized access;
• Requests for court orders (injunctions).

If any part of this section is found to be unenforceable, the affected matter will be handled in court as outlined above.

19. CORRECTIONS

While we strive for accuracy, the content provided through our Services may occasionally include typographical errors, outdated details, or missing information such as in product descriptions, pricing, or stock availability. We reserve the right to correct or update this content at any time, without prior notice, including changes to any part of the Services.

20. DISCLAIMER

The Services are provided to you “as is” and “as available.” By accessing or using the Services, you agree to do so at your own risk.

To the maximum extent permitted by law, we disclaim all warranties whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We make no guarantees regarding:

• The accuracy or completeness of any content on the Services or on linked websites and platforms;
• The reliability or availability of the Services;
• Unauthorized access to or misuse of secure systems or personal data;
• Harm or damage resulting from use of the Services.

Additionally, we do not endorse or assume responsibility for any third-party products, services, or advertisements promoted through the Services. Any transactions you make with third-party sellers are entirely between you and them. We encourage you to exercise judgment and caution when interacting with unfamiliar parties or purchasing products online.

21. LIMITATIONS OF LIABILITY

To the fullest extent permitted by law, neither Vostome nor its directors, employees, or agents will be held liable for any damages, direct or indirect, incidental, special, consequential, or punitive, that arise from your use of the Services. This includes, but is not limited to, loss of profits, revenue, data, or other intangible losses.

In all cases, our total liability to you, regardless of the nature of the claim will not exceed the amount you have paid to us if any.

Some regions do not allow the exclusion or limitation of certain warranties or damages. If these laws apply to you, parts of this section may not apply, and you may have additional rights under your local regulations.

22. INDEMNIFICATION

By using our Services, you agree to take full responsibility for:

• How you use the Services,
• Any breach of these Legal Terms, and
• Any false or misleading statements you’ve made under these Terms.

You agree to defend and indemnify Vostome, along with our affiliates, officers, partners, agents, and employees against any claims, liabilities, losses, or expenses (including reasonable legal fees) brought by a third party due to your actions, conduct, or content.

While this clause applies, we reserve the right to manage or take control of any matter subject to your indemnification at your expense. You also agree to cooperate fully with us in defending such claims. We will make reasonable efforts to notify you of any such situation.

23. USER DATA

We store certain data that you provide or generate through your use of the Services to operate efficiently. Although we perform routine backups, you are solely responsible for maintaining the accuracy and integrity of any content or data tied to your use of our Services.

Vostome is not liable for any data loss or corruption, and you release us from any related claims.

24. ELECTRONIC COMMUNICATIONS, TRANSACTIONS & SIGNATURES

When you visit our site, complete forms, or send us emails, you are communicating with us electronically and you consent to receive communications from us in return via electronic means.

You agree that digital communications from Vostome such as agreements, disclosures, notices, and transaction records meet the same legal standards as if provided in writing. This includes the use of electronic signatures and contracts. You waive any requirement under local or international laws that insist on printed documents or handwritten signatures.

25. CALIFORNIA USERS

If you are a California resident and wish to file a complaint, you may contact the Complaint Assistance Unit of the Division of Consumer Services at the California Department of Consumer Affairs by phone or by sending a written inquiry. Please refer to their official website for the most up-to-date contact information.

26. MISCELLANEOUS

These Legal Terms, together with any posted policies or operational rules, represent the full agreement between you and Vostome regarding the Services.

If we choose not to enforce a part of these terms at any time, it does not mean we waive the right to enforce it later. These Terms will be upheld to the fullest extent permitted by law.

We may assign our rights and responsibilities to others at any time. We are not liable for delays or failures caused by events beyond our control.

If any part of these Legal Terms is deemed invalid or unenforceable, the remaining sections will continue in effect.

Your use of the Services does not create any partnership, joint venture, or employment relationship between you and Vostome. These terms will not be interpreted against us solely because we drafted them, and you agree that digital agreements are just as binding as those on paper.

27. CONTACT US

If you have questions about using our Services or wish to raise a concern, please visit our contact us page or get in touch with us directly using the contact details below. We're here to support you.