Privacy Policy

At Vostome, your privacy is important to us. We’re committed to being open about how we collect, use, and share your information. This policy explains the data we gather when you visit or shop on Vostome, how we use that information, and the rights you have around it.

What We Collect

We collect certain types of personal information to process orders, improve your experience, and offer reliable customer support. Personal information refers to anything that could identify you as an individual.

Device Information

We automatically collect data about the device you’re using to access our site.

• Why: To improve website performance and make your browsing experience better
• How: Through cookies, log files, pixels, tags, and similar tools
• What: Browser type, IP address, time zone, cookies, pages visited, search terms, and how you interact with our site
• Shared with: Shopify, which powers our store

Order Information

When you place an order, we collect the information needed to complete it.

• Why: To process payments, ship your items, and offer customer service
• What: Your name, shipping and billing address, email, phone number, and payment details
• Shared with:Shopify, to securely manage transactions

Customer Support

When you contact us, we collect what we need to assist you.

• Why: To help answer your questions or resolve any issues
• Shared with:Our internal team or service providers involved in resolving your concern

About Minors

Our website isn’t designed for children under 13. We don’t knowingly collect data from minors, and if we become aware that we’ve received such information, we’ll delete it right away.

Sharing Information

We share your personal information only with trusted partners to help run our business smoothly. For example:

• Shopify runs our online store. You can view their Privacy Policy here.
• We may also share information if required by law or to protect our legal rights.

Marketing & Analytics

We may use tools like Google Analytics and marketing platforms to understand how visitors use our site and to show you more relevant ads. This may involve sharing anonymous data about your browsing activity.

You can opt out of some of these services here:

• Google
• Facebook
• DAA Opt-Out

How We Use Your Information

Here’s what we do with the information we collect:

• Fulfill and ship your orders
• Handle payments securely
• Send order updates or promotional messages (when opted in)
• Improve how our website works

All data is handled in line with applicable privacy laws like GDPR and CCPA. For more on how we handle data sales or opt-outs, see our Do Not Sell My Personal Information policy.

Your Rights

If you're based in California or other applicable regions, you may have the right to:

• Request access to your personal data
• Ask us to correct or delete your information
• Designate someone else to make these requests for you

To exercise any of these rights contact us.

Cookies

We use cookies to improve your browsing experience. Some cookies remember your preferences, others help us understand how you use the site so we can make it better.

You can control cookies in your browser settings, but turning them off might affect how certain features work.

Cookies Needed for the Functioning of Vostome

Reporting and Analytics

Cookie Duration

Some cookies last only for your current session and disappear once you close your browser. Others are persistent and stay active for a set period, most of ours fall into this category and typically remain for anywhere between 30 minutes and 2 years.

Do Not Track

Your browser may send a “Do Not Track” signal, but our website does not currently respond to these settings. Our data collection practices remain consistent regardless.

Policy Updates

We may revise this policy from time to time to reflect updates in legal requirements or operational practices. We encourage you to check back occasionally to stay informed.

Questions or Concerns?

If you have questions about how we manage your data or need help with anything privacy related, feel free to reach out using the contact details listed below. We aim to respond within 24 business hours during our hours of operation, Monday to Friday, 9 AM to 5 PM EST.

We’re grateful for your trust and committed to delivering more than just home and outdoor goods. From the moment you browse to the day your order arrives, we aim to make every part of your experience feel thoughtful, reliable, and genuinely cared for.