FAQs

Have questions? Find quick answers about Vostome orders, shipping, returns, product care, and more. Get the support you need with our helpful FAQ section. If you can't find the answer you're looking for here, please contact us.

Shipping

Where does Vostome ship?

We currently ship to all addresses within the United States. At this time, international shipping is not available.

What should I do if I haven't received my order?

If your order hasn't arrived within the expected delivery window and there haven't been any recent tracking updates, we suggest first reviewing your tracking information. If anything seems unusual or concerning, please reach out to our customer support team for assistance.

You can contact us via email at support@vostome.com or call us at +18434298925. Our phone support is available Monday to Friday, 9am to 5pm EST (closed on weekends). We aim to respond to all inquiries within 24 hours during business hours.

How do I track my order?

As soon as your order ships from our warehouse, you’ll receive a confirmation email with a tracking number. This allows you to follow your delivery’s progress and stay updated on its status and location every step of the way.

How can I revise my shipping address after placing my order?

If you spot an error in your shipping address, please email us at support@vostome.com within 24 hours of placing your order. Be sure to include your name and order number. We’ll do our best to correct the address before your package leaves our warehouse. Once your order has shipped, changes can’t be guaranteed but we’ll do everything we can to help.

Return & Refunds

Do you accept product returns?

Yes, Vostome accepts returns under our 30-Day Return Policy. To be eligible, items must be in brand-new, unused condition and returned in their original packaging.

If you have any questions about the return process, feel free to reach out to us at support@vostome.com or call us at +18434298925. Our support team is available Monday to Friday, 9am – 5pm EST (closed on weekends), and we aim to respond within 24 hours during business hours.

When will I receive my refund?

Once we receive and inspect your returned item, your refund will be processed within 10–12 business days, depending on your card provider’s processing times. Refunds will be issued only to the original payment method used at checkout.

How do I start a return?

To initiate a return, please email us at support@vostome.com. For full details, visit our Return Policy page.

Payments & Security

What payments methods are accepted?

We accept the below payment methods:

  • Visa
  • MasterCard

How do I know my transaction is secure?

At Vostome, your security is our top priority. All credit card transactions are processed in a secure environment using 128-bit SSL encryption. Look for the padlock icon in your browser’s address bar for confirmation.

We never store your credit card information. Instead, your payment details are securely transmitted to our trusted payment partners, ensuring your financial data stays protected.

To maintain a safe and seamless shopping experience, we may perform payment security checks on certain orders. In some cases, we may contact you to verify your details—please ensure your contact information is accurate at checkout.

For more information, please visit our Billing Terms & Conditions page.

Company & Contact

Where is Vostome based?

We're based in South Carolina, USA.

Our address:

736 Lumber St, Myrtle Beach, SC 29577, USA

How can I contact Vostome?

You can contact us by phone or email:

Our support lines are open Monday to Friday, from 9am to 5pm EST (closed on weekends). We aim to respond to all inquiries within 24 hours during business hours.

Vostome

Open Monday - Friday

9AM - 5PM EST

Company Name: ECOMG LLC

EIN: 301373855

Email: support@vostome.com

Phone: +18434298925

Address: 736 Lumber St, Myrtle Beach, SC 29577, USA

We aim to respond within 24 hours during our business hours.

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